Exchange and Refund Policy

Exchange and Refund Policy

2.5.1 Product Returns and Exchange Procedure
a) All requests to be email to

  1. b) Purchased products intended for return or exchange must be in their original packaging unopened (unused) accompanied by the Return and Exchange Form.
  2. c) Requests for Returns and Exchanges must be made within 5 working days after purchase. Otherwise, there shall be no refund and/or exchange.

2.5.2 Exchanges

Imago accepts return for any un-opened and unused products and will make an exchange of products of similar value immediately upon receipt of goods within 5 working days from the purchase date.

2.5.2 Refund - All purchases made would be subjected to the Company's Policy of non-refundable, non-transferable and non-exchangeable. Any unused Treatment sessions past the Expiry Date will be forfeited and non-exchangeable.

2.5.4 Refund for Payment made by Credit Cards:

For payment made by credit cards, all refund once approved by the company will be made through the credit card approximately between 4 to 6 weeks or approximately 2 months during peak period. All refund, regardless of mode of payment, an admin fee of 5% is chargeable from the final refund amount and shall be borne by the client.