Exchange and Refund Policy
Exchange and Refund Policy
2.5.1 Product Returns and Exchange Procedure
a) All requests to be email to customerservice@imagoaesthetic.com.sg
- b) Purchased products intended for return or exchange must be in their original packaging unopened (unused) accompanied by the Return and Exchange Form.
- c) Requests for Returns and Exchanges must be made within 5 working days after purchase. Otherwise, there shall be no refund and/or exchange.
2.5.2 Exchanges
Imago accepts return for any un-opened and unused products and will make an exchange of products of similar value immediately upon receipt of goods within 5 working days from the purchase date.
2.5.2 Refund - All purchases made would be subjected to the Company's Policy of non-refundable, non-transferable and non-exchangeable. Any unused Treatment sessions past the Expiry Date will be forfeited and non-exchangeable.
2.5.4 Refund for Payment made by Credit Cards:
For payment made by credit cards, all refund once approved by the company will be made through the credit card approximately between 4 to 6 weeks or approximately 2 months during peak period. All refund, regardless of mode of payment, an admin fee of 5% is chargeable from the final refund amount and shall be borne by the client.